Navigating the School System

Question/Concern Procedure

The question/concern procedure below should be utilized if you have a question or a concern about your child’s educational program. These steps are the most effective path to resolving any issue you may encounter with your child's education experience. This hierarchy is designed to ensure your concern is handled in an efficient manner.

Your school building is the primary source of information. You should proceed to the next step of the procedure only if the question/concern was not resolved or if you need further assistance. We value collaboration at every level. 

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Classroom Teacher – Your child's teacher is at the forefront of the educational process and should be your first line of communication about anything academic, social and/or emotional as it pertains to your child. Parent/teacher consultation is the key to the educational success of your child.

School Counselors – School Counselors, Social Workers and/or Student Assistance Counselors are present at the elementary, middle and high school levels. School Counselors apply academic achievement strategies, manage emotions and apply interpersonal skills, and plan for postsecondary options (higher education, military, work force). Student Assistance Counselors work with students and families to address issues that may hinder academic and social-emotional success and collaborate on a consistent basis with school counselors and CST case managers.

Principal and Assistant Principal – Get to know and confer with your school principal and assistant principal on general policy matters beyond the purview of school staff.

Central Office Departments - An administrator from the specific department will contact you to address and resolve your issue.
Business Office 
Department of Equity, Curriculum and Instruction
Operations and School Support Services
Personnel Department
Pupil Services Department
Technology Office

Superintendent – If your concern has not been addressed after following these steps in the above chart, contact the Superintendent's Office. The Superintendent will assist or redirect you to the proper department in Central Office.

Board of Education – If your question/concern is still not resolved after following Steps 1-4, contact the Board of Education

Parent Tips

1. Know your child’s teacher – consult with the teacher as it relates to academics, discipline, etc.
2. Know your building administrators/resource persons/support personnel within the building.
3. Follow your school’s handbook and rules as they relate to academics, discipline, and attendance.
4. Know your School Counselors and/or Student Assistance Counselors in your school.
5. Attend PTA and SATp programs at the school and District level when possible.
6. Visit the District website and your school’s website, read your principal’s weekly e-blast, know the calendar of events, and access the online Digital Backpack.
7. Attend Board of Education meetings when possible.
8. Attend parent/teacher conferences to keep apprised of your child’s progress. Here are 20 Sample Questions for Parent/Teacher Conferences.
9. For young children, check their backpacks for information sent home. 
10. For middle and high school children, check Genesis for updated grade information.

Stay Involved

  • Take advantage of workshops, programs, training, and other academic/social strategies and activities for the whole family.
  • Find ways to volunteer when you can.

Other Resources

20 Parent-Teacher Conference Questions

Preparing Your Children for Back to School by Jennifer Tankersley
MegaSkills-Building Our Children’s Character and Achievement for School and Life by Dr. Dorothy Rich – Updated 5th Edition
176 Ways to Involve Parents-Practical Strategies for Partnering with Families by Betty Boult
School Family and Community Partnership by Dr. Joyce Epstein
Achievement Gap-City Kids, City School by Dr. Pedro Noguero
Fall Down 7 Times, Get Up 8-Teaching Kids to Succeed by Debbie Silver
The Smartest Kids in the World by Amanda Ripley
How Children Succeed by Paul Tough

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